Customer Retention Software

Loyalty & rewards software platform

Retention Features Software Pricing

Why Preferred Patron™ for Customer Retention

Customer retention software for small business, mid-market, franchise, and enterprise - increase visit frequency, raise average order value, and automate repeat purchases.

1-800-531-1108

Experience the power of

Customer Retention & Loyalty for Your Business

Our customer retention and loyalty software unifies loyalty, rewards, and gift cards with automated email and SMS campaigns, keeping customers active and increasing repeat visits. Whether you operate one location or a nationwide franchise, Preferred Patron™ helps you acquire members faster, increase purchase frequency, and measure revenue impact in real time.

Customer Retention Solutions for Every Business Size

Launch fast. Scale governance, automation, and results.

Small Business

  • Fast setup, low lift
  • Points or punch programs
  • Gift card programs
  • Basic email/SMS automations

Mid-Market

  • Tiers & targeted offers
  • Segmentation & analytics
  • Advanced dashboards
  • Multi-location

Franchise

  • Multi-location controls
  • Brand-safe templates
  • Roles & permissions
  • Regional rollups

Enterprise

  • Advanced metrics & KPIs
  • Data governance
  • Advanced customizations
  • Rollout & success services
Small Business Customer Retention Case Study SMALL BUSINESS SEGMENT
Preferred Patron™ Startup
Mid-Market Customer Retention Case Study MID-MARKET SEGMENT
Preferred Patron™ Growth
Enterprise-Scale Customer Retention Case Study ENTERPRISE SEGMENT
Preferred Patron™ Enterprise

FEATURED RETENTION & LOYALTY CAPABILITIES

Promotions Automation PROMOTION AUTOMATION
WeatherSmart Intelligence WEATHERSMART™ INTELLIGENCE
Loyalty Gamification LOYALTY GAMIFICATION

PROOF & RECOGNITION

Recognized for empowering brands to drive repeat business with compliant, high-performing loyalty programs.

Rated 4.9/5 based on 108 reviews on Capterra (as of Oct 2025).

TRUSTED BY
BUSINESSES

We are a customer-focused loyalty program company. Our loyalty program incorporates years of customer-driven input. 

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Customer Retention Software FAQs

Answers to the most common questions about customer retention software, loyalty programs, and integrations.

What is customer retention software?

Customer retention software helps businesses increase repeat visits and spend by running loyalty programs, automated email/SMS journeys, and targeted offers based on behavior and purchase history.

Who benefits most from customer retention software?

SMBs (including independent merchants, small businesses, and mid-market), multi-location brands, franchises, and enterprises. Preferred Patron™ offers Startup, Growth, Franchise, and Enterprise solutions, as well as Gift Card-only and eCommerce-only editions.

What features should customer retention software include?

Points & tiers, cash-back programs, rewards & gift cards, segmentation & analytics, automated email/SMS, promotional engine, gamification, and POS/eCommerce integrations with REST API support.

How does Preferred Patron™ integrate with my POS or eCommerce system?

Preferred Patron™ provides direct POS integrations, including LightSpeed Series X, Square POS, and Barnet POS. We also supply a secure REST API library, webhook callbacks, and flexible import/export tools. If your system can share order and customer data, Preferred Patron™ can track accruals, redemptions, and keep profiles in sync. Many brands start with simple daily exports before moving to real-time API.

What are the key business benefits of Preferred Patron™?

  • All-in-one loyalty platform: points, tiers, cash-back, punch/stamp, birthdays, and stored-value gift cards.
  • Enterprise controls: corporate, regional, and store-level governance with role-based access.
  • Marketing automation: journeys and triggers that run 24/7—no busywork.
  • Actionable analytics: dashboards highlight churn risk, reactivations, and offer ROI.
  • Flexible integrations: POS, eCommerce, and APIs for custom workflows.